Kebijakan pengiriman
1. Address: Shipping Products must be sent to the address you specify in your order
2. Shipping & packing fees: Shipping and packing fees as stated in the Order.
3. Tracking: You can track the status of shipments on the "Order Tracking" page on the Platform.
4. Delivery period: Delivery of the product depends on the availability of the product. The Seller will make every reasonable effort to deliver the Product to you within the shipping period stated on the relevant page used by the registered Product, but you hereby acknowledge that there is a possibility that a Product will become unavailable when the Platform is updated or an order is updated or product. The delivery period provided is an estimate and delays can occur. If delivery of your Product is delayed due to Product unavailability, Seller notifies you via chat and your Product will be sent as soon as it becomes available to Seller. The delivery period is not the essence, and the seller is not responsible for late delivery.
5. Receipt: Product shipments are carried out by the courier / shipping service company designated by each Seller. Miniso is responsible for facilitating reports / complaints from Customers if the Customer has not received the Product within the estimated timeframe. In the event that the Customer has not received the Product within the estimated time period, the Customer must notify the Customer Service provided through the Platform regarding the date from which the estimated product should be received within a reasonable time period. Miniso will then forward the Customer's objections to the Seller and / or the relevant courier / shipping service provider to find the best solution for the Seller and the Customer. For the avoidance of doubt, Miniso's responsibility is limited to Miniso's services through Customer Service to facilitate reports / complaints from Customers to the Seller and / or the relevant courier / shipping service provider company. If the Customer does not make a notice within a reasonable period of time as mentioned above, then Miniso considers the Customer to have received the Product properly.
6. Product delivery failure: If the seller fails to deliver the product; and / or the courier fails to deliver the Product; and / or goods lost at the time of delivery, and / or the Customer fails to accept delivery of the Product due to his own errors and / or negligence (other than for any reason beyond the Customer's reasonable control or by reason of Seller's mistake) then without prejudice to the Seller's right to resending or other corrective actions, Seller may decide to terminate or cancel the Customer Order or Contract. If in this case, the Customer has paid for the Product, Shopify will refund the order for the Customer.